One month ago I purchased a front load washer from our local Lowes. The next day my machine was delivered.
During the delivery a wall and my floor was damaged and the machine was making this god for awful noise! It sounded like a wrench was inside the machine banging on the glass during a wash! I contact a mgr and was told someone would be back to my home that afternoon. No One ever showed.
Called the next day and same result. Finally I got some action after literally going to the store and showing my butt! I was told that a claim had been filed with their insurance (SRS) and that they would be contacting me with 48 hrs. They did.
I was asked to summit a statement and estimate by fax. I had it for them in two days. After not hearing from them in two weeks I call to check on my claim and was told that I had been forgot about that it was a good thing I called. I was told that they wanted somebody for them to come out and check my damages that they wanted a estimate from someone that wasn't related to me or would be byass to me.
My estimate was from my brother-n-law that has been installing floors for 24 years. I asked before getting the estimate from him if it would be ok but yet now it wasn't. There has now been 3 people in my home taking pics, doing measurements,etc and yet they want a now 4th person to come! It's like they think if they keep dragging me alone that I will finally just say forget it.
I was told that this is a one time incident that I am the first person to ever complain about their services. Well from doing a google search I'm not the first by no means! needless to say I will never do business with any Lowe's again and as of yesterday I have started consulting a lawyer on this matter. The sad thing about it, is that this should have never gone this far.
I just want my floor fix. thank you for your time.
Monetary Loss: $5.