Ordered a new refrigerator and received the next day delivery. Upon setting it up I discovered it had damage, crack inside the door and a dent on the outside of the same door.
Reported it right away and was told I would receive a call. Next day make another call. A week later another call. 2 weeks go by so I write an email to customer service.
Finally a response, someone will call you. 2 day later I get a call that they will call me again the following week to schedule a delivery but would I accept $100 to keep it. I ask for $250 but they decline. I go to the store and pose as a customer to see if they have it in stock, yes they do and I can get it delivered the next day, so what the *** am I having to wait another *** week!
Another week goes by and I finally tell them I am returning it and I'll go elsewhere as I am closing in on the 30 day return policy and don't want to lose any leverage in this ordeal. Now they can deliver one the next day for me.
I finally get my refrigerator and I just saw the damaged one at the store marked down from $1199 to $784, but they wouldn't give me back $250? Doesn't make much sense.
Product or Service Mentioned: Lowes Delivery Service.