I just found Lowe's to be completely dishonest with their prices.Recently, I noticed online that my store had some tiles on sale from $9.91 to $2.48 until 2/28/2017 (it has an end date).
Needing to get more, I looked online to see what locations have them available. This floored me. The closest store...8.3 miles away regular price $9.91, 8. 7 miles-$4.96 (sale until 2/28/2017), 11.3 miles-$5.95, 11.9 miles-$2.48, 13.2 miles-$7.93, 12.1 miles-$7.93, 15.9 miles-$5.95.
All of the items on sale have an end date of 2/28/2017. Tried to get chat help. I originally asked where else can I find the tiles. I was told there was only one other store in my area that had them and they are $5.95.
He was sending me to a store to pay higher even when there are closer stores for less. When I asked about the price differences, he said they were clearance items (clearance items don't have a sale end date and none of them say clearance). Then he said I had to call Customer Care. **That's another problem.
Often, after spending considerable amount of time with chat help, I'm told to contact Customer Care because chat can't help. In addition, the reps helps several people at the same time, making me sit extended periods of time.** Just because of boredom, I looked and found several different items and departments with the same problem. Putting it into a different perspective, I see the item online at the store for $2.48, tell hubs to pick some up on the way home, he stops at different store and pays $9.91. That's close to bait and switch.
Similarly, I could have just purchased tiles for $9.91 because I like them, then find out less than 10 miles away they were $2.48. Now I'm learning when (and if) I shop Lowe's, I should spend time on the website to make sure I'm not getting ripped off. I was advised they have a price match policy with other retailers, but the store managers do not have to match other Lowe's prices.
My time, my money and my patience is more important than to be wasted on Lowe's.I should be able to depend on stores to be honest in advertising.
Reason of review: Pricing issue.
Preferred solution: Let the company propose a solution.