I reviewed Lowes weekly on-line ad and they had paint on sale starting at $22.98 per gallon. When I went to the local Lowes, I went into the paint department and grabbed a one gallon can of the exact paint list by photo in the ad.
Under where the cans were it had a price of $38.98. Before I left the department, I asked about the price and the sales person had no idea if the paint was on sale as stated in the on line ad. So I went to the customer service booth and asked about the price, where I was told it was $38.98. So I asked them about the ad and she stated they didn't have an ad.
When I showed here the ad on my phone, she called another person from the Managers office. First, this woman was very rude asking me where I got the ad and it was phony. I told her it was from Lowes website. When she looked at my phone, she stated the price of the item starts at $22.98 and they can charge whatever they want.
WOW! I told her that was deceptive advertising and I was going to register a complaint. She told me as she was walking away "Go ahead, it's not going to do you any good". Needless to say, I called Lowes corporate and they didn't give me the time of day.
So I registered a complaint for deceptive advertising with my states attorney generals office.
Not sure anything will come of it, but will never go back to Lowes. As much as I dislike Home Depot, I will be going back to the,.
Product or Service Mentioned: Valspar Paint.
Reason of review: Pricing issue.
Preferred solution: Removal of the customer service person for being so arrogant..
Lowes Pros: Convenient location.
Lowes Cons: Rude customer service person.