Typical Lowes or even Home Depot story. During the booms, they get in to contracting business and then find out they don't know what they are doing.
Lowes promised a turnkey deck installation in February 2008. The installer finally arrived in July but need adult supervision. The Lowes contract says they provide project management but it was no where to be seen. The "installer" failed several inspections but said everything was taken care of at September completion.
In March 2009, come to find out the deck never passed final inspection. Guess what, Lowes sold the financing to GE Money and now does have responsibility to fix it. 2 years later, no resolution and I am out another $6k to fix the deck.
GE Money wants payoff and has sent to collections. Lowes will not respond to letters or calls...don't use Lowes as a contractor!!!
Monetary Loss: $24.