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Customer service

3rd week August, 2017 called to express interest in having a fence and deck installed at my home. They came out measured and discussed what we wanted.

A week later and three calls got email of proposal. Agreed to it. 2 weeks pass. More unanswered phone calls.

Same guy comes out and writes up pricing. We pay. After calling again a few more times and people, about 2 wks later a guy calls says they are coming on October 1 for arrival of supplies. On the 5th he started.

Was told one week it will be completed. Deck was partially finished on October 16. Waited one week for permit approval. October 21.

Still incomplete. And our builder went on vacation but brought 2 guys to finish it today. Not only is it not finished, it is not level where they put our grill piece. They had the parts to out a privacy fence since October 1 but realized today they are wrong parts.

Now we must wait a week for the guy to come back from vacation and order correct parts.

A nightmare. Never again.

Product or Service Mentioned: Lowes Deck Installation.

Reason of review: Bad quality.

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