2151 Elmira St, Sayre, PA 18840, USA
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1 comment

LOWE'S sucks! had a deck installed in 2011.

it has been falling apart ever since, split boards, separated areas on railing, spindles bent, the hanger brackets that support the deck underneath have separated near the entry door. boards not cut even.

several steps had to be replaced within 2 months, but not all were replaced. cracked where they put screws,Lowe's refused to correct some issues, very bad customer service, deck was very expensive, not worth it!! I do not recommend them!

i requested a supervisor to come out and re-inspect the deck problem, they refused. most of my calls were ignored by the manager.

Product or Service Mentioned: Deck Board.

Reason of review: Damaged or defective.

Preferred solution: that Lowe's do the repairs at no cost to me. .

Lowes Cons: How they screwed us over on our deck.

  • Non Responsive To Repair Requests
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Your problem was in having Lowe's or any big box retailer install the deck. They don't use the most competent contractors at these stores.

The other problem was in actually installing a deck----nice to look at for the first year, but then it starts falling apart and needs maintenance, etc. An all around pain in the backside.

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