We bought new carpet from Lowes in Tomball Tx. After a few weeks we realized the carpet was two different colors.
We called Lowes to complain. They sent someone after a week and a half. They took pictures and told us we would be hearing from the install manager. Ten days later, the manager showed and checked the carpet and ran a few tests and determined that yes our carpet was two different colors.
then we were told we would get a call from the carpet manufacturer rep. After two weeks, the rep came out and checked the carpet, took some pictures and said we would be hearing from Lowes in 7 - 10 days. We called today to find out what the delay and we were told it would be about another 25 days before we would hear from the installer or Lowes. This is a ridiculous amount of time to have to wait for replacement carpet.
We just keep getting the run-around.
So all in all, it will take almost four months to get the new carpet maybe. We will never make another major purchase from Lowes again.
Product or Service Mentioned: Lowes Replacement.
Reason of review: Poor customer service.
Monetary Loss: $3000.
Preferred solution: Deliver product or service ordered.
I didn't like: Customer service received.