Houston, Texas
Not resolved

We bought new carpet from Lowes in Tomball Tx. After a few weeks we realized the carpet was two different colors.

We called Lowes to complain. They sent someone after a week and a half. They took pictures and told us we would be hearing from the install manager. Ten days later, the manager showed and checked the carpet and ran a few tests and determined that yes our carpet was two different colors.

then we were told we would get a call from the carpet manufacturer rep. After two weeks, the rep came out and checked the carpet, took some pictures and said we would be hearing from Lowes in 7 - 10 days. We called today to find out what the delay and we were told it would be about another 25 days before we would hear from the installer or Lowes. This is a ridiculous amount of time to have to wait for replacement carpet.

We just keep getting the run-around.

So all in all, it will take almost four months to get the new carpet maybe. We will never make another major purchase from Lowes again.

Product or Service Mentioned: Lowes Replacement.

Reason of review: Poor customer service.

Monetary Loss: $3000.

Preferred solution: Deliver product or service ordered.

Lowes Cons: Customer service received.

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