Update by user Apr 15, 2013
After weeks of arguing with both repair center and Lowes they both agreed to make good on their product, Lowes acknowledges that this incident should have never went this far and offered to repair with no questions, this incident could have been avoided by reviewing the repairman's findings which was all bogus, a drill is purchase for the purpose of conducting several projects to include drilling holes, setting screws etc. it is not purchased to sit on a shelf.
It has to have some cosmetic scratches and stains so next time a consumer request to simply just repair the *** chuck just do it and stop this *** unprofessional behavior which makes your company seem irresponsible to your customers, I want to thank Pissed Consumer for their assistance and the readers that supported me. Thank You
Original review posted by user Feb 19, 2013
On 11/25/2012 I purchased a Dewalt cordless drill from Lowe's for $100.63 at the time I thought it was a great deal considering it came with two batteries but unfortunately I had made a $100 mistake,shortly after using the drill a few times I noticed the chuck was slipping and eventually would not counter sink any screws at all. On 01/30/2013 I decided to send the item back to Lowe's per their instructions for repair after a couple of weeks of no contact from Lowe's I decided to call and they informed me they would be sending the drill back without repairs due to missing parts and wear, I decided I was going to get upset for no reason at all since it was all lies, the drill has no missing pieces the only thing wrong with it is the chuck in which I just wanted it replaced and as of the missing parts I did not think I needed to send the charger since there is no other issue with the drill but the chuck.
I believe this is an outright rip-off with very little you can do about it, I called the Dewalt factory and they informed me the store was responsible for the drill due to it being less than 60 days since purchase, at this time I will further my complaint against Lowe's until someone listens. I have heard that this is not an isolated issue with Lowe's customer service.