We have repeated unexpected delays in service again, sales were easy, but getting the service s are not as promised, poor communication and system update, these make us lost confidence with the store. Improvement needed ASAP.
We have set up for washer delivery for yesterday afternoon at the time of purchase but they come in the morning without noticed us the time of delivery. After we saw the notice on the door and called store manager, he promise us that some one will call at 9 am today, but no one called until we called the third time and found out that this cell phone number was not up dated even though we have done so in the store many times before for other services in the past. Finally the delivery man returned the call and told us that we did not give them a preferred time of delivery.
We also had bad experience in 2011 when we bought deck and installation early in September. The salesman promised finishing the installation before the thanksgiving, 2-3 months after the contract signed, but we finally had it mostly done incompletely the next spring, 6 months later after we called too many times.
Lowe's Home centers
6300 Wilmington pike, Centerville, Ohio 45459
Product or Service Mentioned: Lowes Installation.