Not resolved
Customer service

We ordered a washer and dryer from Lowe's Home improvement store on Christopher Columbus boulevard in Philadelphia, Pa. on a Saturday with delivery scheduled for one week which have been the following Saturday.

Unfortunately, Lowe's hired the incompetent people of XPO logistics to deliver the washer and dryer. The delivery people did not know how to use GPS well enough to find a townhouse only 3.6 miles from Lowe's store. So of course, we contacted the marketing manager at XPO Logistics who agreed to give us next day delivery, a Sunday delivery which happened to be Mother's Day no less but we needed the washer and dryer so we were fine with it! The incompetent store manager at Lowe's decides to unilaterally cancel our delivery for Sunday even though we agreed to the Sunday delivery and the delivery people called and confirmed the delivery.

I would never shop at Lowe's Home improvement and I would not hire XPO logistics to deliver any items of any kind. Lowe's Home Improvement and XPO logistics are both so terribly incompetent and mismanaged that they can not deliver a washer and dryer!

Apparently, upper management of both these companies are not focused on customer service. Customer service training is needed for all levels of Lowe's Home Improvement and XPO Logistics staff.

Product or Service Mentioned: Xpo Logistics Delivery Service.

Reason of review: Problem with delivery.

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