I purchased a new washer at the Wilma Rudolph Blvd., Clarksville, TN Lowe's location on a Tuesday evening. First off, despite their advertised "Next Day Delivery" I was informed the next available delivery time was between 12 and 5 on Thursday.
I rearranged my whole (work) day in order to be there for the delivery. At 5:15 I had not seen nor heard from anyone so I called the store. No one would answer in the delivery department so a random girl that kept picking up the phone because no one in delivery was, took my information and said she would have a manager get back to me. At 6:20 I still had not heard from a manager, the delivery person, or received the delivery.
I called back and asked for a manager. He said the guy still had one more delivery to do and it must be mine. At 7:30 the delivery truck arrived. 2 1/2 hours AFTER the delivery window with no courtesy call even?!?!?!?!
No offer of any sort of compensation. Zip...