I get a call confirming delivery the night before. I have 3 workers scheduled to arrive after confirmation.
I get a call two hours prior of delivery explaining that the ONLY driver is not coming in due to his wife having a baby. So, Lowe's has no backup plan at all? Only one driver! Not like everyone did not know she would have a baby after 9mnths....
I have zero issue with the new father... I'm angry that Lowe's has such poor management for delivery scheduling. Unbelievable that management did not have a contingency plan and all the deliveries depended on one truck driver. So this is where it really gets good.
They rescheduled me for 8 days later. Wouldn't you think that they would do everything possible to make right for the customers impacted? I have had to speak to 3 different people to try to get it delivered earlier.
Unbelievably unprofessional. Next time I'm buying from Home Depot.
Product or Service Mentioned: Lowes Delivery Service.
Reason of review: Problem with delivery.
Preferred solution: Deliver product or service ordered.