We bought our refrigerator from Lowe's about four years ago. Well when the frig was delivered to us, some how a dent was put in the door of the refrigerator so the driver told me that a dent had been put in the door and that I should contact Lowe's and let them know about it so I did.
With several unsuggessful attemps to get a hold of the manager, I was finally contacted by someone from Lowe's and they told me that the manager was offering us a fifty dollar coupon instead of a new door. What? fifty dollars? of course I told them "No!" A new door is a lot more than fifty dollars.
All we wanted was a new door. How hard is it to just replace the door?
we finally went in to Lowe's and were given all kinds of excuses why we couldn't see the manager so we just gave up and have to look at the refrigerator with the dent in the door. We will never buy from Lowe's again!
Product or Service Mentioned: Lowes Manager.