62 views
New Reviewer
0 comments
1.2

-received a call from Lowes 480-373-**** on 8 october 2020 at 1:33: delivery is scheduled for 9 october 3-6 PM / bathtub

-I called Lowes 11:30 AM 9 october to check status: the lady actually told me that the MANUFACTURER delivers the bathtub; that would be Kohler [so that means Lowes is doing the scheduling for Kohler?] / I called Kohler; they said that was nonsense [Lowes, could you educate your staff?]

-waited from 1-7PM for delivery/yes i was home AND i have Ring doorbell video-so video proof??-yes i have proof that NO Lowes delivery person came to my home / called Lowes at 7PM; the rep said the yes I'm scheduled last and may be as late as 9PM because they cannot find the truck-he gave me confirmation that the delivery had not yet been made

-called Lowes this morning; in order to cover up the mess they told me delivery was attempted and no one was home. Lying to cover themselves. I had confirmation from Lowes rep on 9 october and 10 october that a 3rd party was making deliveries and they could not find the truck. OF COURSE the 3rd party delivery is going to say the customer was not home

-i am still waiting for the bathtub

User's recommendation: i am having renovation done and will advise all neighbors to avoid Lowes.

Preferred solution: Deliver product or service ordered.

Lowes Cons: Incompetence then covering mistakes by lying about customer.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Lowes Reviews

  1. 1531 reviews
  2. 797 reviews
  3. 668 reviews
  4. 311 reviews
  5. 141 reviews
Lowes reviews