Not resolved
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

I ordered a washer and dryer. I was told of a delivery date 2 weeks away. They confirmed delivery the night before the delivery date and gave me a window between 3 and 5 pm. At 6.30 pm on the day of the delivery, I got a message that they had a flat tire and they rescheduled delivery for the next day. The next day, I get a call at 6 am from jersey city store that the driver will be calling me at some point today to schedule the delivery. I inform them that the building does not allow deliver after 5 pm (which I had informed them earlier on many occasions). I call every 2 hrs to see what the status of my delivery is, I am told they will be contacting me shortly, this goes on till the end of the day. No delivery

I had to cancel the people that I had asked to come to install the washer/dryer.Then I get an e mail that the washer/dryer has already been delivered (when it has not been delivered).

Horrible people, horrible customer service and horrible delivery. Will never order from them again.

Product or Service Mentioned: Lowes Delivery Service.

Reason of review: Problem with delivery.

I didn't like: Lousy service after the sale.

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