Shelbyville, Kentucky
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

I purchased a range, along with the whole kitchen package (refrigerator, dishwasher, microwave), from the Shelbyville, Kentucky location and was promised delivery of the range and refrigerator on Friday. I stresses to the sales associate, Daniel, that I was hesitant to buy from Lowes due to their delivery reputation but he assured me that I would be taken care of.

When Friday rolled around, the delivery guys showed up with the refrigerator only. No range... When I called and talked to Pat in appliances, I asked why my range was not on the truck. He explained that is was an error and that all humans make mistakes.

No apologies. I then talked to Chris who explained that the manufacturer was at fault because the range arrived to them marked incorrectly. No apologies. He felt that getting it delivered sometime today was apology enough.

I had a full day planned and had to rearrange everything to accommodate Lowes delivery and, you guessed it, "No Apologies!" I will never purchase anything from Lowes due to their customer service. Never have I been made to feel like my time is so valueless.

Product or Service Mentioned: Lowes Delivery Service.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Lowes Cons: Dealing with staff, Late delivery.

  • Intimidating customer
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