I ordered a shower trench drain on-line, for delivery to the Blaine, MN store. I checked my order on line and the Lowe's page said "READY FOR PICK UP" .
I went to the store, 16 miles round trip, only to find that the product had not been received. A Lowe's employee called the shipper and got the UPS tracking number, checked it, and found that the item was still in transit. Why can Lowe's provide tracking numbers on line, like Amazon does?
It would have saved me a lot of time, and gas. I emailed Lowe's about this but did not receive a response.
This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue. The author is overall dissatisfied with Lowes. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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