Lowes - Deplorable customer service

6 of 2669 Lowes reviews

My husband an I bought a dishwasher from Lowe's on January 17, 2017 and were told that we would not get delivery until January 30th.We decided to buy the dishwasher and wait until the 30th.

About a week later Lowe's notified us that we would again have to wait until at least the 15th of February, we again agreed to wait. In the meantime, we received a bill from Lowe's credit card which stated the due date for the dishwasher was the 15th of February. We called the Hadley, Massachusetts and spoke to Heather, store manager, and explained that we were not going to pay for something we had yet to receive. What if the merchandise was damaged or did not work when we received it, are we obliged to then again pay for something we did not have?

All Heather had to do was cancel the original purchase and have us buy the dishwasher again which would have deferred our bill for another month, but Heather stated there was nothing she could do. We then decided to cancel the order all together. Since then we have bought another dishwasher from Home Depot from a very helpful sales lady.

FYI we will be delivered of a new dishwasher on Saturday.Do not buy anything from Lowe's.

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  • What I liked
      No items
  • What I disliked
    • Extremely poor customer service

Review category
Supermarkets and Malls
review #1007666

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6 of 2669 Lowes reviews
Anonymous

Feb 14 #1286889

Delays like this can happen no matter where you buy an appliance that isn't in stock. Stores will order the appliance from the manufacture and provide a due date based on information provided by the manufacturer. Unfortunately the manufacturers will occasionally backorder an appliance and the store has no clue this is happening until the truck shows up without the appliance. All this has nothing to do with the credit extended by the credit company that issues Lowes credit cards. In the future purchase in stock appliances if you need them right away.

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