Update by user Mar 26
It's a 4,000 dollar loss not 4.
Original review posted by user Mar 26
We had a pipe burst and our kitchen needed to be remodeled. We hired lowes to do it.
When their contractor got in to the renovation they found mold in our walls. Lowe's Manager, Wayne, told us we had to get approval for their contractor to do the walls and he told us they could. They did not update our contract to reflect this, and did not tell us we could hire our own contractor. Their contractor then did a horrible job, our window leaks, they left a large space between the walls and the floor, enough for mice, squirrels and weasels to find their way into our house.
They didn't install our dishwasher back in properly and it broke leaking all over our floors and peeling up the newly laid tile by my husband because their contractor ripped up our floors even though we had said to leave the old flooring and it wasn't in our contract and not approved so we had no floors when they were "done". Everything in our kitchen is 2 inches off center so our window frame had to be cut into to fit everything. They did not finish the job, you can still see under our cupboards to the wall. When I called to get them to come fix the damage they caused they said that a verbal agreement is not a contract and they are not responsible for any of the damage.
Except the wall that the animals are coming in from isn't even the wall with mold. I've been talking to them for 4 months about this in the middle of winter with water pouring down into my kitchen every time it snows or rains from their horrible install.
Product or Service Mentioned: Lowes Cabinet Installation.
Reason of review: Bad quality.
Monetary Loss: $4.
Preferred solution: For them to come fix the areas causing the damage or a full refund so we can hire someone to fix the damages. .
Lowes Cons: Install, Managers, Destroyed property, Contractor, Broken dishwasher.