Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

Update by user Mar 26

It's a 4,000 dollar loss not 4.

Original review posted by user Mar 26

We had a pipe burst and our kitchen needed to be remodeled. We hired lowes to do it.

When their contractor got in to the renovation they found mold in our walls. Lowe's Manager, Wayne, told us we had to get approval for their contractor to do the walls and he told us they could. They did not update our contract to reflect this, and did not tell us we could hire our own contractor. Their contractor then did a horrible job, our window leaks, they left a large space between the walls and the floor, enough for mice, squirrels and weasels to find their way into our house.

They didn't install our dishwasher back in properly and it broke leaking all over our floors and peeling up the newly laid tile by my husband because their contractor ripped up our floors even though we had said to leave the old flooring and it wasn't in our contract and not approved so we had no floors when they were "done". Everything in our kitchen is 2 inches off center so our window frame had to be cut into to fit everything. They did not finish the job, you can still see under our cupboards to the wall. When I called to get them to come fix the damage they caused they said that a verbal agreement is not a contract and they are not responsible for any of the damage.

Except the wall that the animals are coming in from isn't even the wall with mold. I've been talking to them for 4 months about this in the middle of winter with water pouring down into my kitchen every time it snows or rains from their horrible install.

Product or Service Mentioned: Lowes Cabinet Installation.

Reason of review: Bad quality.

Monetary Loss: $4.

Preferred solution: For them to come fix the areas causing the damage or a full refund so we can hire someone to fix the damages. .

Lowes Cons: Install, Managers, Destroyed property, Contractor, Broken dishwasher.

  • Lowes cabinet installation
  • Kitchen Remodeling
Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Like the other person said, look for a place that offers free consultation with an attorney/lawyer and hope you have all necessary paperwork and emails from this Lowe incident. We're having an issue with Lowe's ourselves...this company needs to go out of business.

It's unacceptable for a store this large to associate themselves with unqualified contractors and to keep zero records of jobs being done. It would seem they are hiring cheaply and sucking dry their insurers by fixing unnecessary problems (poorly at that).


Lowe's hires subcontractors to do their installations. Some are good, others are not.

It is always best to hire a guy on your own to do the work and you two can agree on where the cabinets, etc. come from and what kind, etc. Allowing a big box store like Lowe's to do everything is a recipe for problems.

You can get a free consult with an attorney to see what you can do if the damage caused by Lowe's installers is worth your legal costs. One of life's lessons.