6 comments

I had been a Lowes customer and recently purchased a large number of stuff from Lowes (cash) ... I went to return a few items - requested Lowes associate to give me a store credit as I was going to buy some more stuff.

My return was declined. Called customer service return administrator only to learn that I will receive a call back within 2 business days (!????).

Could never receive a call from Lowes.

I will never go to Lowes again and have launched a campaign to alert as many people as I can about Lowes' return policy and stop going to Lowes to avoid hassel.

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Anonymous
#1514828

They declined my return at Lowes today 07/08/18. they said to many return. The poin is if you are a construction worker that buy not only for you but for clients it became a problem.

Anonymous
#1506825

Lowe’s Return policy is pretty straight forward. Your comment is not helpful because you don’t list the items.For example, Lowe’s does not return toilets if they have been installed, that is store policy.The return policy is absolutely hassle free if you have items that fall within the 90 day return policy (30 days on major appliances, etc.)

Anonymous
#1285568

If. you pay with your debit card at Lowes and you want to spend the money right away in the store they turn it in as a non-receded return I guess because I spent $1300 at lows and it was on my debit card he told me it would immediately be back on my card five days later it showed back up on my card so the next time I had a return exchange I told them I don't want it back on my card because it took a week you told me it would be immediately so they run them as a non-receded return in order for you to get a store credit gift card thing so don't go to Lowe's use the debit card and expect to get your $1300 back right away because Ithey do it as a non-receipt and return. I call customer service now three times as they say that you need to I've never got got a call back and we recently just ordered a $3500 fridge from then and I can't even get the handles to my fridge

Anonymous
#554678

Once an associate enters your drivers license number a certain amount of times, as required by making a return without a receipt, you will be denied your return. It is Lowes' way of trying to not lose money on theft.

This is why you should try to have your receipt, even if you made those purchases.

Also, if you had remembered the date when you bought those items they could have looked up your receipt with the item numbers.

Anonymous
#524023

Why didn't you have your receipt? Did you give your phone number at checkout for they could pull it up in case you do a return?

Did you use your MyLowe's card, which would also let them pull up your receipt?

This situation can easily be avoided.

If you have done three (I think) no receipt returns within the last year, then they won't let you do it anymore. Not their fault you can't hold on to your receipt or use one of the many methods they offer for receipt retrieval.

Anonymous
to Bro #1492943

Most cashier's just enter a bogus number whenever I'm buying something at Lowe's. I never knew it would affect me because of their laziness

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