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Customer service
Warranty
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Water heater went bad, lowes couldn't find any one to install or repair unit. They gave me a new unit and I had to install it my self.

They emailed me that they pay me $355.10 for the buyout of my EPP plan. After months of waiting for the payment, they said they couldn't pay me because I not a contractor.

The cost of hiring someone in my area to install a water heater runs around $700. The reason thier contractor refused to do the work was "They don't pay enough for me to do the work, I lose money so I stoped installing them"

Reason of review: Warranty issue.

Monetary Loss: $700.

Preferred solution: Let the company propose a solution.

I didn't like: Slow response to issue, Did not stand behind product, Being lied to.

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