Store personnel placed a special order for us. They had us enter our phone number and e-mail address so they could contact us when the order came in.
Not sure why they bothered because three days after it arrived (as documented on the box) I had to make two calls to inquire if the order was in. To add to my disappointment, I called the store manager to let her know how they failed us by not communicating with us as a way to give her an opportunity to improve the quality of her store's customer service. She could only tell me she could not check on anything because the order was already picked up.
She totally missed my point. I was hoping for a simple "thank you for the feedback, we appreciate you taking the time to let us know where we can improve." Our relationship with Lowes is destined to be very short.
Product or Service Mentioned: Lowes Manager.
Reason of review: Poor customer service.
Preferred solution: Offer customer service training/mgmt. training..
Lowes Pros: 5 percent discount on charge purchases.
Lowes Cons: Customer service and store mgrs response to my feedback.