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Update by user Aug 02, 2020
Company fixed the issue and I have been provided with apology. I found a way into Lowes. Exec.CustService@***.com takes you to their executive office.I am disappointed I had to go 'that high' in the chain to get a response, but the response I did get was satisfactory..
Original review posted by user Jul 03, 2020
Ordered multiple products on line. They stated a 2 day for items to be shipped.
Emailed me to state the delivery was delayed.
Emailed me again with a very ambiguous message.
I was told they couldnt ship, but then it referred to just one item of the five products I ordered. It said they wouldnt ship if I didnt call them. Still not sure if they were referring to the one item or whole order.
I called. Waited 40 minutes on the phone for someone.
No clue as to where I was in line, how long for a person. No option to leave my number for a return call. I hung up.
Called again the next day. Same poor response.
On hold for 40 minutes. I hung up.
Sent an email to customercare@***.com.
They sent back an email to state that address was no longer available.
I consider this really poor customer service. Wont use their online service again.
User's recommendation: Go somewhere else.
Preferred solution: Deliver product or service ordered.