Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
Resolved
0 comments
2.9
Poster increased review rating.

Update by user Aug 02, 2020

Company fixed the issue and I have been provided with apology. I found a way into Lowes. Exec.CustService@***.com takes you to their executive office.I am disappointed I had to go 'that high' in the chain to get a response, but the response I did get was satisfactory..

Original review posted by user Jul 03, 2020

Ordered multiple products on line. They stated a 2 day for items to be shipped.

Emailed me to state the delivery was delayed.

Emailed me again with a very ambiguous message.

I was told they couldnt ship, but then it referred to just one item of the five products I ordered. It said they wouldnt ship if I didnt call them. Still not sure if they were referring to the one item or whole order.

I called. Waited 40 minutes on the phone for someone.

No clue as to where I was in line, how long for a person. No option to leave my number for a return call. I hung up.

Called again the next day. Same poor response.

On hold for 40 minutes. I hung up.

Sent an email to customercare@***.com.

They sent back an email to state that address was no longer available.

I consider this really poor customer service. Wont use their online service again.

User's recommendation: Go somewhere else.

Preferred solution: Deliver product or service ordered.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Lowes Reviews

  1. 1530 reviews
  2. 792 reviews
  3. 671 reviews
  4. 310 reviews
  5. 132 reviews
Lowes reviews