Lowes and any other company should quit using this delivery company. I took the day off (our busiest season) They called to confirm delivery time.
I waited and waited, I called they said that we were the last in the area and the driver should be there shortly so I waited.........the driver showed up, yay! I was looking out the front window waiting for them to get out so I could open door and guess what?? They drove away!? Called company and they said driver knocked and no one answered, EXCUSE ME!?
I took the day off, confirmed the time and I'm not there??? I'm sorry the driver is 20 minutes out he's not coming back. Thanks Lowes, thanks XPO! Way to represent, I can't afford to take a day off, my food is sitting in the garage and not in the fridge I PAID for, all because the driver LIED.
Is that my fault? Where oh where is customer service? Fire your driver, hire responsible individuals and pay them well to do there job. Get a manager that can get the job done.
Do you read reviews? Look at all the bad reviews. This isn't the first time with XPO but it will be my last. Next time I purchas anything to be delivered I will make sure they do not use XPO!
I hope people read this prior to doing business with this company. I will only post this review if the manager does not call me back like he said he would, so if you see this there was no resolution as I suspect there will not be.....sad
Product or Service Mentioned: Xpo Logistics Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $250.
Preferred solution: Deep discount.
I didn't like: Condescending.