Lowes Installation Reviews in Washington, District Of Columbia
(4 of 210 reviews match)
Lowes in Washington, District Of Columbia - Lowe's Carpet Installation: Bad Experience
We purchased new wall-to-wall carpeting at Lowe's Alexandria, VA, store. The installers were punctual and courteous June 8. But they ran out of carpeting and left the staircase – the main entry to our home – with wooden strips with rusty carpet nails sticking up. Both my wife and I have gotten stuck in the toes! We cannot use the main entrance, and have had to cancel social events and visits from our grandchildren. The store tells us the carpet vendor did not ship enough carpet and their carpeting person failed to check the shipment against the order. We purchased at Lowes precisely to avoid this kind of hassle, and made it clear from the onset that we wanted to job finished in one day with no glitches or nonsense. What a mess! And No response from a complaint to Customer Care at Lowe's HQ or the manager of the local store. Mike W. Falls Church, VA.
Lowes in Washington, District Of Columbia - Lowe's intalled sliding door causing leaks
Lowe's intalled a sliding door in October 2006 and we discovered leaks into the basement last year. After caulking and replacing rotting sheathing underneath, door still leaked. Decided in December 2010 it was time to have it removed and another door installed properly by a local professional which has ended the nightmare. The real professional discovered that the backyard *** installer hired by Lowe's blocked the weep holes, causing the water/snow to be directed beneath the door into the sheathing and basement. A simple thing that could have been avoided. Lowe's refuses to reimburse me for their error "because they never were called to look at the door when it was removed and the problem discovered" . I don't know about anyone else, but I'm not waiting for some *** from the store to come look while there is a gaping opening in the wall in NJ in December. Doubt my real installer would have waited, either. Short on daylight at that time of year & lots of sill rot to repair. Not sure why else Lowe's thinks I'm replacing a 4 year old door, either. The bottom line is that Lowe's absolutely sucks at providing installation services and simply does not care. The should stick to selling tools only. If you care about your home, DO NOT let Lowe's touch.
I purchased a washer and dryer on February 3, 2011. The appliances were delivered satisfactorily EXCEPT for the fact that I have NEVER heard of purchasing an appliance which the seller can NOT INSTALL!! Lowes informed me AFTER the dryer was delivered and it became...
Lowes Gaithersburg Maryland Does Not Care About Their Customers
I would avoid dealing with this Lowes and possibly the entire company in general if the procedures followed by this store are indicative of company policy. After purchasing a dishwasher with installation, we noticed about 2 days later that water was leaking from under the dishwasher and on to our brand new hardwood floors. Since Lowes outsources their installations to subcontractors to insulate themselves from having to deal with installation issues, I was immediately put in the middle of their blame game. They went back and forth between blaming the manufacturer, the installer, back to the manufacturer and that is where we stand now. As each day goes by, the water under my hardwood floor continues to damage and Lowes could not care less. They keep stating it is an insurance issue, I disagree. It is a Lowes issue. The right thing for them to do is to fix this now month old problem and let the lawyers and insurance companies sort out who is going to pay for it. I will never buy a single thing from this chain again. I would advise you to avoid their installation services because if something goes wrong, you are going to be in for a lot of needless headaches.
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