2560 N Dirksen Pkwy, Springfield, IL 62702
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1 comment

I purchased an extended warranty and was told it would cover if my basement flooded. Well it did and i called and called to find out the people at Lowe’s in Springfield Illinois lied to make me buy an extended warranty.

It’s not covered and I’m out another 400 for a new water heater. So save your money and never by there extended warranty or believe a word they say.

Product or Service Mentioned: Lowes Warranty.

Reason of review: Poor customer service.

Monetary Loss: $410.

Preferred solution: Let the company propose a solution.

Lowes Pros: Variaty of items, Military appreciation.

Lowes Cons: No consideration or respect whatsoever, Knowledge of staff, Customer service.

  • Excuses And Lies
  • Terrible Experience Lowes
  • Worst Experience I Ever Had
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An in formed consumer will do the wise thing and read the terms of the warranty before they make the purchase. Some salespeople will tell you anything to make a sale and there are the cases of where the salesperson doesn't fully understand the warranty or the questions they are being asked. Yes, it will take a few minutes to read over the warranty before you make the purchase but you will know what is and isn't covered before you need the warranty.