2560 N Dirksen Pkwy, Springfield, IL 62702
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1.9
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
1 comment

I purchased an extended warranty and was told it would cover if my basement flooded. Well it did and i called and called to find out the people at Lowe’s in Springfield Illinois lied to make me buy an extended warranty.

It’s not covered and I’m out another 400 for a new water heater. So save your money and never by there extended warranty or believe a word they say.

Product or Service Mentioned: Lowes Warranty.

Reason of review: Poor customer service.

Monetary Loss: $410.

Preferred solution: Let the company propose a solution.

Lowes Pros: Variaty of items, Military appreciation.

Lowes Cons: No consideration or respect whatsoever, Knowledge of staff, Customer service.

  • Excuses And Lies
  • Terrible Experience Lowes
  • Worst Experience I Ever Had
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Anonymous
#1719376

An in formed consumer will do the wise thing and read the terms of the warranty before they make the purchase. Some salespeople will tell you anything to make a sale and there are the cases of where the salesperson doesn't fully understand the warranty or the questions they are being asked. Yes, it will take a few minutes to read over the warranty before you make the purchase but you will know what is and isn't covered before you need the warranty.