Heath,Ohio
Not resolved
1.0
Details
Customer service
Diversity of Products or Services
Staff
Warranty
0 comments

Lowes and their so called professional contractors are a joke. They mis-installed an entry door for my 77-year old mother and it never opened or latched properly.

Now, it is more or less a window as it can't be used. They take no responsibility for it...says it is the house foundation's fault. The first call they were sympathetic and acted like they would give my Mother her full refund. The second call, it was like, it is your Mom's house that is the issue, not our shoddy installation...no refunds.

My advice...hire a real professional. Now, Home Depot rules!!!!

I have noticed way better customer service there too.

Reason of review: Poor customer service.

Monetary Loss: $852.

Preferred solution: I have already tried. Lowes accepts no responsibility. I am just trying to alert other Consumers to not make the same mistake we did..

I didn't like: No acceptance of responsibility.

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