I live in Indianapolis and shop at the store on 10th street about two to three times a week. With the spring like weather upon us I decided to start my outdoor projects.
I have had good experiences in the past with the millwork and plumbing staff so I expected the garden staff to do the same. The problem was that there was NO staff. I had to go into the plumbing department to seek out a red vest. Luckily the same guy who helped with my bathroom project was there and remembered me and apologized for my frustration.
I almost went elsewhere. How can you run a business and not have employees to help customers? There had to easily be 25 or 30 customers in the outside area and only a cashier in sight. I do not plan on continuing my project with Lowes this summer.
Home Depot is just as far and I can spot orange aprons from the parking lot.