I had this credit card since 2008, never missed a payment. I had a $50 balance.
Usually when the account is getting to a close for the month, they call to get payment from you if you haven’t paid it. I never got an email or an account notification either. When I received the mail statement, I called right away and asked if the $38 late fee could be waived, they said no. I was reminded that I did have a late payment 9 months ago.
I paid the $50 balance plus $38 fee and I closed the account.
What really made me upset, they NEVER once asked if they could see if they could keep me as a customer. Home Depot, most banks and other large finacial companies are able to work with you when you’ve been a loyal customer for 10 years who’s made every payment, and they care about YOUR BUSINESS.
Product or Service Mentioned: Lowes Credit Card.
Reason of review: Problems with payment.