Oaks, Pennsylvania
Not resolved

Called Lowes on Saturday at noon due to hot water heater going out and flooding the downstairs. Picked out new heater and they said they would install Monday or Tuesday, but would call on Monday.

Monday comes, no word. Called to find out, got transferred from department to department, no one was picking up-kept going back to customer service. Noone knows what is going on and everyone seems to have an attitude. Finally got ahold of someone in plumbing, they had no clue what was going on but said they would find out and call back.

No call. Come Tuesday at noon, still no call. We called them, they asked "when do you want it installed?" We said now. They go to call installer and call back saying he is booked all week, they can maybe get him out Thursday.

We cancelled the order. 2 words: Home Depot.

mghosh2015 wrote the review because of poor customer service at Lowes. Reviewer claimed that he or she wants Lowes to "make others aware of how bad installation service is".

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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