We bough side by side Samsung refrigerator model RH29H9000SR in April 2016 it's broken - keep making noise and fridge is not cold. We also bought a 5-year extended warranty. The fridge has not been cold and temperature keeps going up. Finally we called Lowe's on SATURDAY OCT 22ND, 2016. Initially they scheduled to have a tech to come on TUE OCT 25TH. Shortly after we hang up around an hour, LOWE'S REP called me back to apologize that they were wrong for putting this date that we need to have a re-scheduled an apt on FRI 28TH. We were looking forward to this date that today FRI the 28TH a vendor they hired to fix our fridge was cancelling our apt with reason of the part has not arrived. BUMMERRR!!! WE HAVE A TODDLER THAT HAS BEEN DRINKING MILK FOR THE WHOLE 8 DAYS!!!!
I called Lowe's back and expressing my disappointment and I really need the fridge fixed TODAY, HOWEVER, they could not make this happened!!! We have to live another day without any fridge. Hopefully, the tech will come by tomorrow SAT 29TH as they promised and BRING THAT PART THAT THEY CLAIMED HAS YET TO ARRIVE.
PLEASE NOTE WE HAD A BAD SITUATION OF LOANER FRIDGE WITH LOWE'S.
I have requested a loaner if my SAMSUNG fridge is not up and running by tomorrow. However, they CAN'T GUARANTEE IT.
I cannot live another day without a fridge.
I do hope that Lowe's and the vendor will not take the time when fridge is broken. This appliance is very crucial. Unlike living without any stove/oven.
Product or Service Mentioned: Lowes Refrigerator Warranty.
Reason of review: Warranty issue.
Monetary Loss: $100.