Ordered a fridge at Lowe's, come delivery time, i realized i never got the night before call (this is out of Epping, N.H.). So first thing i do is call the store, who in turn call delivery company who tells them delivery will be between 2 and 4.
At 4:36 i call the store only to hear the drivers claimed there was a note on the ticket stating i no longer lived there and were long gone. As though i would go to a store, buy something for over $800+, and tell them to deliver it to the wrong address. Needless to say, i never got it. What i'm told by, not one, but two, assistant managers, they would give me the number of the delivery company, so i could get it straightened out, I blew a stack!
WHAT? I didn't hire the delivery company, they did. I call corporate, who assures me this will get taken care of, will be elevated to upper management to which i said, "Nothing says i don't give a rat's behind, like 3rd party delivery companies." After a week of phone calls, i finally get it on the following Friday. These guys walk in, put it in place, put the doors on, and are going to walk out until one of them says, we have to hook up the water line.
They did, and while he pushes the tab for water, with a 9 inch sticker behind his hand saying they need to bleed the line for 4 minutes, brilliant boy does it for 15 seconds. They never took plastic wrap off, never took any tape off the glass, and never flushed the water line ( I would do that ). I call the store to have them send an employee to tear all the plastic off, i'd already taken the tape off, so i could put food back as it was all melting by this point. When they ask me to sign the paperwork, there was a $20 bill on the clipboard, ironically the exact amount for carry out that a manager was talking about refunding me.
When asked by a Lowe's employee, they said it was a tip from previous customer, they just conveniently left it on the clip board on MY paperwork. What's their solution to this? A $50 gift card from Lowe's!! I lost over $130 in pay missing work, one and half days, and they want to give me $50 for a store, i'm not so inclined to visit any more.
LOL...what a joke. I'm on disability, am 64 yrs old, and they wanted ME to run downstairs to turn the water on. Beware big ticket delivery, you just might get nailed as I did. I called corporate twice, they don't seem to give a rats behind either.
I bought a fridge some 15 years ago from them, as well as a dryer and washer, about 7 years ago, and was thrilled with delivery service. The difference today?
a 3rd party delivery service who doesn't give a hoot about Lowe's customer service, why should they? Lowe's doesn't...
Product or Service Mentioned: Delivery Service.
Reason of review: Poor customer service.
Monetary Loss: $130.
Preferred solution: Price reduction.
Lowes Cons: Delivery service, Customer service, Management, How they have handled this situation.