Washington, District Of Columbia
Not resolved
1 comment

Had a tile floor installed before Christmas by Lowe's. Long story short the tiler failed to install the transition from our kitchen to our family room so we had a big gap between the carpet and tile.

He said the store didn't supply the transition piece so he couldn't install it. How do you not mention that you are missing supplies before you start a project??? How do you supposedly complete a project when it's actually not completed?

Unfortunately you cannot install a transition piece after the fact when it involves tile because the transition piece must be installed before the tile is laid. So here it is weeks later and Lowe's has not come up with a solution nor has the contractor after several phone calls to both Lowes and the contractor.

Product or Service Mentioned: Lowes Flooring Installation.

Reason of review: Bad quality.

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The transition piece can be put in after the tile is put in. In fact, it is ALWAYS done last. You cant even grout the tile properly if transition piece is already in place.