Washer died, bought new washer/dryer from Westminster Lowe's on 8/16 because salesman told me washer would be delivered next day on 8/17 AM, and dryer would be in on Tues the 19th and could be delivered on Thursday the 21st. Called at 11:00AM, some kid told me it would be here.
Called again at 4PM, was told delivery was entered as Sept. 17, instead of Aug 17. Wasted an entire day waiting for delivery. Dryer would not be in stock till 8/19, so they could deliver on the 21st.
Could not get day off, when I called to resched for the 23rd, no one told me they didn't have the dryer. Delivery guy called on the 23rd and told me there was no dryer, that would be in later in day and rescheduled for 24th, first delivery. Called store when no one had come by 9:45, was told no dryer, would have to resched for Monday. Like I can just *** work whenever it works for them.
Laundry room smells because of sitting water in the machine. I have talked to two assistant mangers who are no help at all and really don't seem to care that their employees lie to make sales. Keep in mind, the ONLY reason I purchased from them is because I was told delivery would be same day.
Now 8 days later have nothing, but they have my $1300. Horrible customer service and employees.
Product or Service Mentioned: Lowes Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $1300.