We experienced a bait and switch when we ordered decking from Lowes at the Hillsboro Or. Lowes.
We were shown pictures of one product and then a much more inferior product was installed. The store manager said that the sales person was fired then he was still there the next time we called.
We spent an entire summer following up on Lowe's screw ups and never did they apologize. Finally after my husband asked for an apology, the "new" manager apologized.
The customer satisfaction guaranty is not worth the paper it is written on. You are better off going to Parr Lumber or Rick's fences.
Product or Service Mentioned: Lowes Installation.