We thought going with Lowes would make our kitchen renovation a dream… it was a total nightmare. My wife and I own 5 properties and I’ve had hundreds of thousands of dollars of work done over the years.
However my regular contractor moved away & I didn’t know who to call to have our kitchen renovated. I’ve never used a big box store & after this experience I will never use Lowes again. I have to say that Mike Leonard (designer) and Russel Fitzgibbons (sales) were both knowledgeable & very helpful until the end. The reason we went with a big box store is we were sold a lie.
We were told that by having Lowes do everything we’d save sales tax on everything (cabinets/appliances which was true) & that all the contractors who came to our house would be licensed, insured and background checked (not true we had the most incompetent, unlicensed people, uninsured workers that showed up to do work). Yes the subcontractor for Lowes has insurance and is licensed, but then to save money they get whomever they can to do the work & they do it as fast as they can. We had $60K+ renovation (down to the studs) and permits weren’t obtained, floors weren’t leveled, walls weren’t prepped, cabinets were literally thrown up without measuring etc. Less than halfway through the project we couldn’t take it any more.
The subcontractor for Lowes put in a hood vent, cut a hole in the roof & that night rain water poured into the attic! When I contacted the contractor they wanted to just caulk it & they weren’t sure if it was their fault! Our house was a disaster area & we didn’t know where to turn, but things were so bad, we would rather take our chances with the unknown than with Lowes. I had kept a log of the issues with Homerun Handyman who Lowes hired & sent this over to Lowes Corporate, thinking they would be helpful and understanding.
The reaction from corporate Lowes was appalling! After Shanjae from Lowes Corporate read the issues that we had with the sub-contractors poor workmanship and “shaking us down” for more money (outside of the Lowes contract) we felt they would be as upset as we were. Corporate wasn’t upset at all… in fact they told us we waited too long to contact them & they never had an issue with this contractor before (which wasn’t true). As it turned out Homerun Handyman’s electrician told us of a major issue Lowes/Homerun Handman had with another police office and a kitchen remodel.
At one point Lowes Corporate even contemplated calling the police on us when we asked to have their subcontractors tools picked up… they felt we were refusing to give back the tools? The bottom line: Lowes in my opinion & the opinion of contractors I’ve talked with hire contractors that are willing to work for lower rates. As a result, the consumer suffers from rushed jobs and inexperienced or inept contractors. Don’t think you are going to save money… you won’t.
What ever contract you negotiate, it’s going to cost you more. Don’t think that you are going to be covered by Lowes Corporate for anything that goes wrong… when things went wrong with our job… they didn’t care and didn’t help.
Product or Service Mentioned: Lowes Kitchen Remodeling.
Reason of review: Work Experience or Job Application.
Monetary Loss: $20000.
Preferred solution: Full refund.