Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

I have had my lowes account since 2012. The *** cashier put my most recent purchase on the wrong account.

No one in the store could fix it but said to call their customer service number. The *** person at customer service kept me on the call for 45 minutes and then deactivated my account and said that it was permanent. WHAT? DON'T YOU HAVE A DO AT LEAST A NIGHTLY BACKUP FOR THIS IMPORTANT DATA.


So what good is a system that an employee error or software bug can delete all data and there is no recovery. I had almost 6 years of purchases trusting their hype that they were saving all my data.

Product or Service Mentioned: Lowes Account.

Reason of review: poor IT practices.

Preferred solution: restore data.

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