Today I learned that Lowe's had closed the credit card account I opened in 2008. Since that time I have had a perfect payment history with them.
Each year they manage to send me account change disclosures, privacy practices, etc. However, they were not able or willing to tell me that they would close my account for recent lack of charges. Talking to their customer dis-service agents, including a "supervisor" here in the US, was a waste of time. The people who are supposed to support customers were not authorized to reinstate a closed account.
So I opened an account at Home Depot. The HD product line is larger, I have two stores closer to me than Lowe's, and the process of opening a new account with Home Depot was painless and quick. Lowe's needs to learn the essentials of customer relations.
There is no reason for me to ever do business with Lowe's again. So I won't.
Product or Service Mentioned: Lowes Account.
Reason of review: credit card closure without any notification..
I didn't like: Already stated above, Online customer care, Lack of communication.