I bought a washer and dryer back in August 2010 . It was whirlpool , costed me $2000.00(for both) . For whatever reason , both has started acting wired on me , giving me lot of problem . This problem has begun in month of december . Since , its still under 1 year of warranty , i called the store where i bought my appliances which is in Livermore CA , they gave me direct number to Lowes service advantage , called them up , they make service appointment , a guy named Brian came at first time came , he didnot even spend 15 minutes and he said there isnothing wrong with Washer and dryer . Problem happened again (it was in and out problem ), i called lowes again ,they schedule 2nd service , the other guy came in and said there lowes didnot installed the dryer correctly and thats why i am having this problem to begin with , i asked him to add this in his notes and he said i cannot recreate the notes , just call lowes and tell them . I called again , this is now 3rd time going through all the pain , hold - they reschedule the service where they give this to the 1st techinican whose name is Brian , he didnot even came to my place and called me on his way and said there is nothing wrong with the Dryer . He didnot even see the problem ,i called customer service this time (which was 2nd time ) and the supervisor told me that he will call the store directly and try to see if he resolve it .
Well. my thing is WHY store cannot help us at the first place , when we go to buy things , they provide Excellent service but when it comes down to solve the problems - You need to go through alll the hassel in the world .
My problem still has not fixed and also i am out of Money for nothing just pain .
I will not buy anything from Lowes in my entire life until they take care of the problem .
ARTI SHARMA -MUDITA1985@GMAIL.COM
Monetary Loss: $2000.