Arden, North Carolina
Not resolved
Customer service
Price Affordability
1 comment

Brand new out of the box christmas gift... bosch 12 volt screwdriver didnt work.

Went in store to exchange 3 days after christmas.... no way because the gift was purchased more than 30 days earlier. Seems their policy has changed. It apparently changes based on who you are and who is at the customer service desk.

they are no longer the place to buy power tools - at least for me... Screw them - will by my tools from home depot in the future.

their people are rude and treat you like a thief when trying to explain an exchange... Mckenna Road Arden NC lowes

Reason of review: Damaged or defective.

Lowes Cons: Attitude or customer service, Poor customer service.

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Most stores follow their standard return policies even during the holidays unless a gift receipt is requested. It's still covered under warranty. Get it to a Bosch service center, they'll take care of it.