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Brand new out of the box christmas gift... bosch 12 volt screwdriver didnt work.

Went in store to exchange 3 days after christmas.... no way because the gift was purchased more than 30 days earlier. Seems their policy has changed. It apparently changes based on who you are and who is at the customer service desk.

they are no longer the place to buy power tools - at least for me... Screw them - will by my tools from home depot in the future.

their people are rude and treat you like a thief when trying to explain an exchange... Mckenna Road Arden NC lowes

This reviewer shared experience about damaged or defective and wants this business to read this review and look into the issue (if any). egram is overall dissatisfied with Lowes. The most disappointing about bosch screwdriver at Lowes was customer service received and customer service Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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Anonymous
#928811

Most stores follow their standard return policies even during the holidays unless a gift receipt is requested. It's still covered under warranty. Get it to a Bosch service center, they'll take care of it.

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