I bought flooring on my credit with a deferred payment. The cashier put the deferred payment through and said she made an error.
She put it through again and when I got my bill it was double charged with 2 different deferred payments. I complained right away. At first, Lowes dealt with me and said it was rectified, but as you can imagine-it wasn't. Dealth with Lowes store again and they said they fixed it and the next bill would show it - Again not fixed.
The next time I went back, they told me I had to deal with the credit department. I replied - but it was your cashier that made the mistake.
I dealt with the credit department several times and they said they would look into it, but again did not fix it. I will always remember this and will never use a deferred or credit from any company again and I WILL NEVER SHOP AT LOWES AGAIN - NOT SURPRISED THEY ARE HAVING FINANCIAL DIFFICULTY - THERE WAS AT LEASE 2 PEOPLE AT LOWES DESK COMPLAINING ABOUT THEIR CREDIT AND IT WAS AN EMPTY STORE AT THE TIME - WHAT DID THAT TELL ME - BUYER BEWARE - HOME DEPOT FROM NOW ON!
Reason of review: Poor customer service.
Monetary Loss: $705.
Preferred solution: Let the company propose a solution.
Lowes Cons: Just poor experience and will not go back.