490 Fairview Ave, Hudson, NY 12534, USA
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

Who would ever think that a Kitchen Faucet would figure in as the "planned obsolescence" method of producing things in this day and age. After deciding to remove the Kitchen sink and faucet that were installed in 1950 when my house was built because it was an outdated look, We bought a new stainless kitchen sink and a modern curved neck, brushed nickel, faucet with a soap pump and special head that could click back & forth between steady Stream and spray.

The faucet's head was on a hose that could be pulled out in order to reach different areas of the sink. The entire sink and faucet were installed by a Licensed plumber so that it would be done correctly. 6 weeks later, we are now experiencing a problem with the faucet's head. Once you switch the Stream from steady Stream to spray, it takes about 20 repeated times of pushing the little button before it decides to return to steady Stream.

We no longer have the store's receipt nor even the box the faucet came in. All we now have is a $228.60 plus tax defective faucet we're presently resigned to using without the Spray option out of fear that it will completely fall apart if we keep trying to use it!

Product or Service Mentioned: Faucet.

Reason of review: Damaged or defective.

Monetary Loss: $229.

Preferred solution: I'm skunked as I no longer have either the receipt nor the box the faucet came in, I'll have to buy another faucet in the future - "Let the Buyer beware".

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

First things first....Quit blaming stores because you can't hang onto your receipts. A $228 faucet would have a warranty.

Put your receipts in a file so you have them if you need to file a claim. That being said...

have you contacted the manufacturer of the faucet? You'd be surprised how helpful the customer service departments are for the major faucet manufacturers.


Having built a home in 2004 and by 2014 every fixture needs repair or leaks, we just limp along having matured to the point we can't DIY.

You May Also Like