I ordered an entry door from Loews = I wanted a black door with Oval Lite window. The salesman hit the wrong color.
I didn't catch it. The receipt for the storm door - with black trim was on top and it noted the color black. The door came in in the color Eclipse. This happens to be a navy or midnight navy blue - in some lights your can't tell.
Took me a while to catch it. The door had no door *** I understand now they do not come with door knobs. Could I have been told that. My carpenter is at the house installing the door and I have to run out and purchase the door *** 2nd.
The storm door comes in with the wrong hardware - so the door handle opens incorrectly. Sad to say - I thought Loews was step up.
It is a step down - I will never purchase from them again. Sales people should be informed and help the customer.
Product or Service Mentioned: Door.
Reason of review: Poor customer service.
Monetary Loss: $690.
Preferred solution: Let the company propose a solution.