113 Bluebird Ln, Millville, NJ 08332, USA
Not resolved
4.2
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
1 comment

Went to Lowe’s to exchange 2 tapes on 25 and the 35 foot they said they no longer carry them so I couldn’t exchange them

Product or Service Mentioned: Lowes Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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Anonymous
#1387435

Did you have a receipt? Were they new or had they been used?

The manufacturers have cracked down on what stores can take back under warranty. Far too many people were abusing warranties on tape measurers. Warranties cover defects not damage. You'd be surprised at how many people would tear a tape or rip the tip off and want to "exchange it" as a defect.

A torn tape is not defective.

It has been abused and damaged. If it's damaged, it's time to buy a new one.

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