Belleville, Michigan
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

Angry I was told by local customer service that I would have to go online to order my water heater Online. When I went online, I could not pick up this water heater at my local store.

Shipping was $114.00.When the installer opened the carton, the top was badly dented. He told me it would leak if he installed it.

I called the local manager, who told me they had one in stock. Why can I not get a refund of the shipping charges?

Product or Service Mentioned: Lowes Delivery Service.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $114.

Preferred solution: Full refund.

Lowes Pros: Good selection of products.

Lowes Cons: Overcharging for deli, Overcharging for deliver.

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It always *** me off when something is advertised as being absolutely free and then they want you to pay shipping and handling charges that are as much as you could buy the item for in any store.


Why did you even order it if you felt the shipping charges were so high? Was the price with shipping lower than you could have purchased it for elsewhere? Seem like that would be the only valid reason for not purchasing it at another store.