I was told by local customer service that I would have to go online to order my water heater Online. When I went online, I could not pick up this water heater at my local store.
Shipping was $114.00.When the installer opened the carton, the top was badly dented. He told me it would leak if he installed it.
I called the local manager, who told me they had one in stock. Why can I not get a refund of the shipping charges?
Product or Service Mentioned: Lowes Delivery Service.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $114.
Preferred solution: Full refund.
Lowes Pros: Good selection of products.
Lowes Cons: Overcharging for deli, Overcharging for deliver.