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I've had a terrible time with Lowe's warranty. Purchased a Kobalt 80v leaf blower a year ago.
The battery specifically says 5 year warranty. 9 months later the battery will not charge more than ½ so I went in for a replacement (With the original warranty). They said they would not replace it because I hadn't bought their extended warranty, and I had to deal with Kobalt directly. Contacted Kobalt and they told me to bring it to Lowes for a replacement.
Lowe's flat out refused. So what am I to do. After raising all kinds of holy *** and complaining to the Manager, they finally agreed to give me a complete refund On a STORE Credit, so I could buy a new battery.
This extended warranty program is a total customer rip off. The item plainly states it's 5 year warranty, yet Lowes will not honor it, and Kobalt says to return it to the store.
User's recommendation: Don't waste your money on extended warranty.
Product or Service Mentioned: Lowes Warranty.
Preferred solution: Let the company propose a solution.