Richmond, Virginia
Not resolved
1 comment

I am very disappointed in Lowe's. We went there to see about getting our kitchen remodeled. What started as a small thing ended up being $30,000 plus. It was suppose to be done in two weeks. Our project was started December 3, 2018 and is yet to be completed.

We had to go to the store ourselves and pick up most of the supplies.

We bought what they said was top of the line cabinets. Four doors had to be replaced as they came with flaws.

Then the contractor was careless and did damage to cabinets, etc. He was confronted and lied that he didn't

do it. and wait for his convenience between his private jobs.

We finally have all the supplies and now have to wait for the contractor to come and finish. Along with that we have to take off work to meet him there.

We have complained to the managers several times and they say they will look into it and get back to us and nothing happens.

If we ever get our kitchen finished, I will not go back to Lowe's for anything.

Product or Service Mentioned: Lowes Kitchen Remodeling.

Reason of review: Poor customer service.

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h.kitchener
#1669395

Those who go to any one of the big box stores like Lowe's for a remodeling project and allow a subcontractor hired by the store to do the work can often be rudely surprised at the problems encountered and the quality of the work itself as in your case. While 4 cabinet doors not being acceptable is not really unusual---the fault of the cabinet maker---the problems you experienced with the guy Lowe's used for the installation is more often than not a real problem.

I guess, now you know what not to do for the future. The best way to get this kind of work done is to hire, on your own a small contractor not affiliated with a big box store who will work with you on designing what you want done and then helping you pick out the cabinets, etc. from places he has dealt with and knows best. To find a good contractor is the trick and for this you need to talk to everyone you can or know for a recommendation.

Looking on the internet for someone is a hit and miss prospect and could end up even worse than having Lowe's, etc. do the project. Never trust reviews or recommendations from any site on the internet, period. Talk to people who have had similar projects done in the past for people who can and will do quality work.

They are out there, the trick is to find them.

Good luck. As for your current problem with Lowe's, I hope you haven't paid them in total for the project but held back monies until completion, etc.