My front load washer that is barely 2 years old stops working after shaking so violently that it moved off its location! called warranty company-they send out repairman a week later, he only looks at it for 5 minutes and was rude to my daughter and leaves.
he orders parts and 3 of the parts (large tubs) sent directly to our house from manufacturer another week later. Called repair place and repairman comes out and says that one of the parts is ordered wrong then my husband pointed out that the counter weights were destroyed and the repairman had no clue about it! He never checked it the first time! So now we have to wait another week to find out that all the parts to be ordered has now put the warranty over the threshold and Lowes will refund the amount paid for the washer.
Anyone see a problem here? I have been out of a washer for a month, I paid for a warranty that did me no good. Had an in confident repairman to deal with who if he would have checked the washer out in the first place would have saved me at least 2 weeks! I am not enjoying going to the laundromat every week and spending extra money on washing my families clothes.
Then I have factory parts sitting at my home that the repairman won't pick up!!! Wow Lowe's, this experience really makes me want to come back to your store!
NEVER again will I purchase any appliance from Lowe's!
Product or Service Mentioned: Lowes Warranty.
Monetary Loss: $499.