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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Falsely advertising products on line they don't have. And putting they have limited quantity in stock.

I placed order on line, they told me wait for a confirmation email to pick it up today! i never got no email. I spoke to customer service they said its being processed! really!!

its 8:00 pm I placed order at 11:00 am this morning. i called the store no one picks up kept ringing, then finally some one picks up i give them my order number they say hold on transfered me to a number that was ringing for ever. Taking people money for a merchandise you don't have !! really!!

Don't take people hard earn money just to make a commission, be honest, and maybe that sale would have gone well. Order is now cancelled

Reason of review: Not as described/ advertised.

Monetary Loss: $216.

Preferred solution: Full refund.

Lowes Cons: False advertisment, Propaganda.

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Lexington Park, Maryland, United States #1248071

People need to realize that a item may not be available online because every body is ordering the same thing at the same time and on black Friday every one is looking for better deals and those deals become available online first Lowe's store can't always be the blame for an item not being available online there are many other options to getting the product u need

Las Cruces, New Mexico, United States #1247165

You know how you could of solved this real quick? By going into the store.

Yes, that's the quickest way to see what you want, if they have it, and whatnot. What a concept.


Great prices on Black Friday products bring a lot of people into their stores. The same people that are there helping the crowds are the same people pulling the online orders off the floor.

Guess what... they are going to take care of the people that took time to get to the store before they run around pulling stock for armchair shoppers. The folks that made it to the store got helped as they should and they got the product. The reason they tell you not to come to the store until your order is acknowledged is to assure it was available and was pulled.

As the in-store shoppers got the product first your order was canceled and account credited. Don't see how they took your money and how anyone made a commission.

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